NRT-Level Heart Rate not available due to upstream endpoint change

Resolved·Partial outage

Octopus has been correctly reporting NRT-Level Heart Rate for over 1 week.

Fri, Jul 4, 2025, 11:43 PM

(9 months ago)

Affected components

May 21, 2025, 07:02 PM

Jul 4, 2025, 11:43 PM

Updates

Resolved

Octopus has been correctly reporting NRT-Level Heart Rate for over 1 week.

Fri, Jul 4, 2025, 11:43 PM

Monitoring

Octopus now switched to the undocumented `api.prod` endpoint for heart rate reporting.

Wed, Jun 25, 2025, 07:22 AM(1 week earlier)

Identified

api-7 was suddenly offline. All endpoints under api-7 now return 404 Not Found.

Mon, Jun 23, 2025, 02:00 PM(1 day earlier)

Identified

api-7 endpoint temporarily back online for some reason, monitoring til the next token refresh

Thu, May 22, 2025, 03:50 AM(1 month earlier)

Identified

Authentication now uses an alternate undocumented endpoint under api.prod (auth-service/v2). Login implemented and verified; now awaiting web app token refresh to observe the behavior.

Wed, May 21, 2025, 11:17 PM(4 hours earlier)

Investigating

WHOOP deprecates the api-7 endpoint for user upgraded to the 5.0/MG device. Previous authentication and heart rate history data is no longer accessible after the upgrade.

Wed, May 21, 2025, 07:03 PM(4 hours earlier)